Politique d’expédition

**1. General Information**

Frères Lavande is committed to providing an exceptional shopping experience to all our customers. We ensure fast and reliable shipping service for all orders placed on our website.
   - This shipping policy applies to all orders placed on [Shop URL].

**2. Processing Times**

   - Orders are typically processed within 10 business days after payment confirmation.
   - Business days exclude Saturdays, Sundays, and official public holidays.

**3. Shipping Methods and Fees**

   - **Standard Shipping:** Estimated delivery time is 10 business days.
   - **Express Shipping:** Estimated delivery time is 3 business days. Cost: £4.
   - **International Shipping:** Delivery time and cost vary depending on the destination.

**4. Order Tracking**

   - Once your order is shipped, you will receive a confirmation email containing a tracking number. You can track your order status on our website or via the carrier’s website.

**5. Delivery Policy**

   - Orders will be delivered to the address provided at the time of ordering. Please ensure that this address is accurate and complete.
   - If you are not present at the time of delivery, the carrier will leave a notice with instructions for re-delivery or for picking up the package at a designated location.

**6. Customs Fees and International Taxes**

   - For international orders, customers are responsible for any customs fees and taxes imposed by their country of residence.

**7. Delivery Issues**

   - If your order does not arrive within the expected time frame, or arrives damaged, please contact our customer service immediately at lesfrereslavande.com.
   - We will work with you and the carrier to resolve the issue promptly.

**8. Order Modifications**

   - Address changes are only possible if the order has not yet been shipped. Please contact customer service for any modifications.

**9. Return Policy**

   - Please refer to our return policy for details on returns and exchanges.

**10. Contact**

   - For any questions or concerns regarding your order or our shipping policy, please contact our customer service at lesfrereslavande.com.

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